Trustpilot Custom Widget

Working with Payment Depot is the Best.

As a small business we completed a lot of research prior to choosing a payment processor for our credit cards. Payment Depot was the most attractive for us and we are extremely happy we made the choice. The total fees we pay including our membership fee are a fraction of what it would costs us elsewhere.

In all of my interactions with Payment Depot I have been nothing but completely satisfied. Their sales department is very knowledgeable about their services. The customer service agents are so easy to work with. We started a new business and needed to close the account for our previous business. All it took was a single interaction with Cole R. and he got everything taken care of in a breeze, allowing me more time to focus on running the business.

I contacted Payment Depot a couple of times over the past two days. First let me say that we've been working with them for about 1.5 years now and I've had to call only 5-6 times.
I cannot recall the name of the young lady that helped me process a partial refund and taught me how to do it myself in the future. It was somewhat unique and starts with a "Y." Possibly Yahna or something similar.

In addition we recently moved. We use a home office as our legal address. I looked around the web portal and realized I could create a ticket to request that our address and email on file be updated. I quickly received a reply from Irene confirming that it was only the legal address that I wanted to update. I appreciate that because I can see where a mistake could be made which could cause issues. I confirmed that it was indeed only the legal address and email address and within a very short time, I received a follow-up email (at my updated address) from Irene letting me know that the updates had been made!

My experience with Payment Depot over the last couple of days has been great. Everyone I spoke to was very nice and polite and had a great attitude! It's really nice to know I can pick up the phone and receive excellent customer service. I feel like that's a huge part of making a business successful and far too many companies overlook, or simply don't understand this. Providing good service is always important, but how you treat your clients shows how much you care and appreciate them. Never underestimate the tremendous value of great customer service!

Excellent